At Peace in War Clothing, customer satisfaction is at the heart of everything we do. We believe that shopping for apparel should feel effortless, reliable, and stress-free. While we take pride in delivering high-quality products designed with durability, comfort, and modern style in mind, we understand that sometimes a purchase may not meet your expectations. That is why we have created a transparent and customer-friendly Refund & Return Policy to ensure you can shop with confidence.

Our Commitment to You

Peace in War Clothing is built on the philosophy of balance — strength in design and peace in experience. From the moment you place your order to the day it arrives at your doorstep, we aim to provide a seamless journey. If something is not right, our support team is ready to help resolve the issue quickly and professionally.

Eligibility for Returns

We gladly accept returns for eligible items within 30 days of the delivery date. To qualify for a return, products must meet the following conditions:

  • Items must be unused, unworn, and unwashed.
  • Products should be returned in their original packaging with all tags attached.
  • The item must be free from stains, odors, pet hair, or any visible signs of wear.
  • Proof of purchase, such as an order confirmation or receipt, is required.

We reserve the right to refuse returns that do not meet these conditions, as maintaining product quality is essential for all our customers.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. These include:

  • Final sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items marked as non-returnable at the time of purchase

We encourage customers to carefully review product descriptions and sizing guides before completing their purchase to avoid inconvenience.

Easy Return Process

We have simplified our return process to make it as smooth as possible:

  1. Request a Return: Contact our customer support team within 30 days of receiving your order. Provide your order number and reason for the return.
  2. Approval: Once your request is reviewed and approved, you will receive detailed instructions on how to send the item back.
  3. Pack the Item Securely: Ensure the product is properly packaged to prevent damage during transit.
  4. Ship the Return: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  5. Inspection: After we receive the item, our team will inspect it to confirm eligibility before processing your refund or exchange.

We recommend using a trackable shipping service, as Peace in War Clothing cannot guarantee responsibility for lost return packages.

Refund Policy

Once your return is approved and inspected, we will begin the refund process. Refunds are issued to the original payment method used at checkout.

  • Processing Time: Refunds typically take 5–10 business days after approval, depending on your financial institution.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.
  • Partial Refunds: In certain situations, partial refunds may be granted if items are returned damaged or missing components not caused by us.

You will receive a confirmation email once your refund has been successfully processed.

Exchanges

Need a different size or color? We are happy to help with exchanges to ensure you find the perfect fit.

  • Exchanges are subject to product availability.
  • If the requested item is out of stock, you may choose a refund or store credit.
  • For faster service, some customers prefer placing a new order while the exchange is processed.

Our goal is to make sure you feel confident and comfortable in every Peace in War piece you wear.

Damaged or Incorrect Items

We sincerely apologize if your order arrives damaged or if you receive the wrong item. Please contact us within 48 hours of delivery and include clear photos of the issue. Once verified, we will:

  • Provide a prepaid return label
  • Offer a replacement at no additional cost, or
  • Issue a full refund if a replacement is unavailable

Your trust matters to us, and we will work quickly to correct any mistakes.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Double-check your bank account.
  2. Contact your credit card provider, as processing times may vary.
  3. Reach out to your bank for further clarification.

If you have completed these steps and still need assistance, our support team will gladly investigate the matter for you.

Order Cancellations

Orders may be canceled within a limited window after placement. If your order has not yet been processed or shipped, we will issue a full refund immediately. However, once an order enters the shipping phase, it can no longer be canceled and must follow the return process instead.

Store Credit Option

For customers who prefer flexibility, we also offer store credit as an alternative to refunds. Store credit allows you to shop again without waiting for bank processing times and may occasionally include exclusive benefits or promotional value.

Our Philosophy

Peace in War Clothing stands for resilience, trust, and long-term relationships with our customers. A strong policy is not just about rules — it is about respect. We continuously review and improve our processes to serve you better and create an experience that reflects the reliability of our brand.

Need Help?

If you have any questions about our Refund & Return Policy, our customer care team is always ready to assist. We believe that great service builds lasting connections, and your satisfaction will always remain our priority.